Questions and answers

Yes. Collector and Pro renew automatically each month (or each year, if you picked yearly) until you cancel. Stripe charges the card you subscribed with on each renewal date. We email you a confirmation when you subscribe and a reminder once a year.

Yes, online, in a couple of clicks: open your Profile and choose Manage or cancel subscription (it opens Stripe's billing page). You keep your plan until the end of the period you've already paid for, and it doesn't renew after that.

We don't give refunds for partial periods. When you cancel, your plan keeps working until the end of the month or year you paid for, then stops renewing. If you were charged by mistake, contact us and we'll sort it out.

Nothing is deleted. Your cards, decks and favorites stay. You go back to the Free features: today's value instead of the history, 90 days of price charts and 3 active price alerts.

Collector and Pro members see no display ads anywhere on TCGenius. Links to buy cards at stores (TCGplayer, eBay and others) stay, because they're how you buy the cards; some are affiliate links that help keep the free plan free, at no extra cost to you.

Payments are handled by Stripe. We never see or store your card number.

Yes, up to 5 questions a day on the Free plan. Pro replaces the daily limit with a big monthly allowance on her strongest model.

Pro gives Genny a monthly allowance instead of a daily question limit. Your profile and the chat box show how much of it you've used, and it resets on the 1st of each month. When you've used most of it, answers come from a faster model until the 1st.

We started recording prices on October 8, 2026. Price history since October 2026 — it grows every day. Cards with only a few days of data say "Tracking since Oct 8, 2026" until there's enough to chart.

All plans cover Yu-Gi-Oh! (TCG, OCG, Master Duel and Genesys), Pokémon and One Piece. Play guides and the duel simulator are for Yu-Gi-Oh! decks; for Pokémon and One Piece, Genny answers your questions in chat.

No. See our privacy policy at tcgenius.gg/privacy.

No. Cards, prices, ban lists, decks and tournament results work without one. A free account keeps your decks, favorites, collection and chats on every device, and lets you use Genny and price alerts.

Choose Log in, then Create free account, at tcgenius.gg. You confirm your email with a link we send, then Genny is ready.

On the Log in screen, choose Forgot password and we'll email you a link to set a new one.

Check your spam or promotions folder. You can resend it from the banner at the top of the app or from your profile.

Send us a message with the Help form (choose Account or sign-in) or email hello@tcgenius.gg from the address on your account, and we'll delete your account, decks, favorites, collection, chats and ratings. If you pay for a plan, cancel it first in Profile › Manage or cancel subscription. We may keep payment records the law requires.

Use the Help link at the bottom of every page (tcgenius.gg/help): a real person reads every message and we usually reply within a day. Or email hello@tcgenius.gg.